Reference

Terms & Conditions for your account

Clear account rules help you move from verification to the lobby without guessing what applies.

Account eligibilityWallet verificationDevice accessPolicy updates
princess slot Terms & Conditions for your account
HELP WITH TERMS

Get help with account terms

A clear contact path matters when a policy question affects your account or wallet status.

Account access If your phone verification does not complete, send the account number and the exact…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the receipt time and reference rather…
Policy request You can ask us to explain a clause, correct an account detail or provide…
DATA AND SECURITY

Your policy, data and security steps

The Terms & Conditions work alongside our account controls so policy requests can be handled against the right record.

Account records

We keep the account details needed to identify your profile, confirm phone access and connect a DANA, OVO, GoPay or QRIS receipt to the correct transaction. The Terms & Conditions explain why these checks may be required.

Cookies

Essential cookies can preserve your session and remember basic device settings while you move between account pages. You can clear browser data, but doing so may sign you out and trigger the phone verification step again.

Login security

Your password and verification code must remain private. If a login appears on an unfamiliar device, pause further activity and contact us through the account support route before changing wallet details.

Policy changes

When wording changes, we place the revised Terms & Conditions on this page with the effective date. The update may affect future account actions, so check the page before using a new payment route or lobby title.

Retention requests

We assess requests to remove or restrict account data against transaction records, security duties and any period required by local rules. Our reply will explain what can change and what must remain on file.

Who to contact

Send policy, data or account correction requests through the support path available after login. Include your account phone number and request type; never include a password, verification code or complete wallet credential.

Terms & Conditions questions answered

These answers focus on the policy points most likely to matter before you open an account or use a wallet route. Read the full Terms & Conditions for the wording that applies to your account, and contact us when a clause or status message is unclear.

You can read the current Terms & Conditions on this page before opening an account. We publish the effective date with any revision, so you can compare the wording that applied when you completed phone verification or submitted a wallet transaction.

Account access depends on local law. If the service is available where local law permits, you must provide accurate account details and complete the requested phone verification before using the lobby or linking a payment route.

The policy requires payment details and transaction references to match the account action being processed. DANA and QRIS may show separate confirmation states, so keep the receipt and contact support if the wallet status does not match your account.

We may request verification to confirm account ownership, match a wallet receipt, protect a login or resolve duplicate account signals. The Terms & Conditions let us pause the affected action while the requested details are checked.

You may access your account through a supported mobile browser or desktop browser, but each new device can require another phone verification step. Shared devices should be signed out, and your password must not be given to another person.

Use the support route after login and state which account field needs correction. Include your account phone number and the reason for the request, but do not send a password or verification code. We assess the request under these Terms & Conditions.

We place the revised wording and effective date on this page. A change may apply to future logins, wallet actions or access to listed titles, so check the page again before continuing. Existing records remain subject to required retention rules.